I’ve been a steady player for over 2 years, and the only reason I keep playing now is because I like my other club members.
This is the 2nd night in a row that I’m getting “unknown error” messages. Last night, after slogging for days to get perk 6 finished, my Golden Tiki card disappeared. So did all the stars I’d earned. And when we got the daily rewards, I didn’t get any awards for the 3 perks we’ve finished. After a reboot, I got the Tiki and stars back. AFAIK, still no daily rewards.
Tonight, same thing, Tiki card: Gone. All read stars for this week: Gone. Entire Leaderboard: GONE! This time, when I tried rebooting twice, it didn’t do any good. I think maybe they didn’t come back last night till I’d won a game again, and earned new stars.
The game has been frequently freezing up and requiring constant reboots for many of us.
One of our best players got disconnected from the game, and it took him over TWO WEEKS working with player support to get back on!
I date these problems from when you resumed offering the Club Quests. And the Quest screen itself is a disaster. 90% of the time, the Quests show either loading, or 0 points toward the goal. Once you win, they usually award the prize, but it’s hard to keep track.
I think that, in their attempts to add new features to the game, GSN has exceeded the capacity to keep it all running. When I send an email to Support, I’m advised that the reply will take 3-4 days. This indicates to me that a LOT of us are having problems.
So either hire more tech support, or maybe pare back the game a bit. I’d rather have 8-10 features that work, than 12-15 that may or may not function.
Whether we spend a lot of money on coins and boosters or not, we, the players, YOUR CUSTOMERS, deserve a lot better than we’ve been getting lately!