Member got removed by GSN!

Last Fri one of my members got removed from the club. It said she left the club, but that was impossible because she was asleep and it also showed she was like 5hrs idle before the removal and also idle after that. We got her back in when she woke up.
But today, the same thing happened!!! But now it’s even worse, her points are gone! She had 28k and 274 tributes. She got the tributes but zero points! This is ridiculous.
It’s hurting her and our team because we dropped in ranking because of the loss of the points.

Has this happened to other clubs as well???

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Has your team member contacted GSN support to ask what has happened and to get their points back?

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As the leader of the club I contacted them immediately. Had to wait 3 days to get the answer that the member herself should contact them… so we have to wait another 3 days…

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