Long time to load..... Anyone else have this issue?

It takes really long to load my rewards and sometimes wafted it finally loads and I. click to redeem the red circle starts spinning again. I get messages like not eligible to redeem when I am or timed out or unknown error.
It also takes long time to retrieve messages or news.
Anyone else with this problem? If so can we get it fixed?

Yes. I have. My fix was actually my wifi. I had to reset my box. After I went through the trouble of clearing my cache and junk on my phone it did not help.