A club member of mine has posted in our club section that when she plays, her game keeps cutting out during games and will not restart. She does not get credit for her games either and wants to know what to do. I told her to submit a ticket and she did but no one has responded yet.
They will tell her what they always say. Go to settings, apps, and force stop the game. From there she can also uninstall the game. Then she can reinstall. Hope one of these helps her.
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If those efforts don’t work, let them know what she’s tried once she gets feedback from support.
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