Daily Gift keeps resetting to day 1

I’m beginning to get frustrated with the Daily Gift on the website. The play.solitairetripeaks.com website. Does anyone know how this works? I login every day, often several times a day. Twice this week, it reset back to day one. Do you need to collect the gift each day by midnight, or, 24 hours from the last time you collected it? I wish it was more clear on the website. My Mom & I both play; she has gotten hers every day this week and we are often watching TV and playing right next to each other. Anyone else that this is happening to? Or, does anyone have any suggestions? Thank you!

I have the exact same problem. I think tripeaks is playing a game with us