Account Lost in Game

Hi to all!

Has anyone experienced losing their account. I was on one day and it froze so I X out of it and went back in and it said loading account. It made me start from scratch. I emailed the game and they said they can see the guest account with all my stuff but I need to sign in with a new Facebook. Then it said “NOTE” ad the ID number in so they can link it to Facebook. I was just wondering where am I suppose to add the ID number in when I resign in or so I need to email them again so they can link it. I’m hoping someone can help me! Thanks everyone!

Are you on an iDevice by chance (iPad, iPod, etc)?

I’ve had a couple members who lost their account, that had success with clearing Safari cache.