I received a 30 min reward today, but as the counter was counting down, my free plays had to be used first! By the time I used the free plays, my 30 min was almost gone! Free plays used to come AFTER the 30 min had counted down! Why change?
Did you by chance take a photo?
I would most definitely submit a help ticket threw the game after that happened. Pictures always come in handy for issues I think they help to prove your point and get items back.
I know from experience they can not add 30 mins freeplays but I was awarded freeplays when I had a issue .
Sorry to hear that happened but I noticed they are making some more improvements maybe that’s the cause.